FAQ

Questions about In-Tools Plug-ins

  • Can I install your plug-ins on two computers?
  • Yes. You should be able to activate the product on two installations. The installations must both use the same InDesign serial number, and the second installation is only for personal use (such as a laptop in addition to a desktop). It is not intended for two separate users. If you have two users need to use our plugins, you will need to purchase two licenses. If you have trouble activating your second installation, please contact technical support for assistance.
  • What happens if my computer dies and I need to transfer to a different one?
  • License transfers are dealt with on an individual basis. Under normal circumstances we will be happy to transfer your license, but license transfer approvals are subject to our discretion. If you need a license transfer, please contact technical support.
  • I just upgraded InDesign. Can I use my existing license?
  • Unfortunately, no. Licenses for our plug-ins are specific to the installation of InDesign for which they were originally purchased. If you upgrade your installation of InDesign to a new version, and need to continue using our plug-ins, you will need to purchase an upgrade license.
  • Do you have special pricing for license upgrades?
  • Upgrades on all In-Tools plug-ins are free for the life of the product. However, the licenses are linked to a specific installation of InDesign. This means, that if you buy Power Headers (for example) for your installation of CS3, you can use the latest version of Power Headers in CS3 forever, even if we update and improve the plug-in 100 times. However, if you need to use it in CS4, you will need to buy an additional license.

    Upgrade licenses are 50% of the price of full licenses.

  • We have two designers in our office who both need to use your plug-ins. Can we use a two installation license?
  • No. The two installation licenses are intended for a single user who needs to work with our plug-ins in more than one location (like on a desktop and laptop or office and home computer). They are not intended for multiple users. This is similar to the license issued by Adobe which allows two activations, but is not legal for use by multiple users.
  • Why does InDesign have a menu which says “API”?
  • In-Tools uses an engine developed by Rorohiko for much of the internal processing in our products. This engine (called APID ToolAssistant) adds the API menu for new menu items added by scripting solutions using the product. Please refer to the Rorohiko website for more information on what APID ToolAssistant can do for you.
  • Do I need to buy APID ToolAssistant?
  • No. The demo versions will work even with an unlicensed copy of APID ToolAssistant. If you purchase any In-Tools license, APID ToolAsistant will be licensed automatically.
  • I already bought APID ToolAssistant. Are your plug-ins cheaper?

  • No. We have a unified pricing structure, and APID ToolAssistant is included free with any one of our licenses.

    If you bought APID ToolAssistant under the misconception that it was necessary to use our plug-ins, please contact our sales department. We might be able to help.

  • Your plug-in doesn’t do exactly what I need. Can I get a customized version?
  • Yes! We can customize our plug-ins to your personal needs. Let us know what your needs are, and we’ll work out the details!
  • What versions and platforms do your plug-ins support?
  • Unless stated otherwise, all of our plug-ins support InDesign CS3, InDesign CS4, InDesign CS5 and InDesign CS5.5. The plug-ins are cross-platform and support both Macintosh and Windows.

Installation and Licensing