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Need some help getting plug-ings to activate
07/26/2013
8:41 pm
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Kip Vaughan
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Hi,

I just moved to a new version of InDesign on a new computer and I need some help getting my in-tools plug-ins to activate. When I click "activate" now I get the following message:

"Your license could not be found.
Do you have an activation code?"

I was never sent an activation code but just activated the plug-ins through the in-tools dashboard. How can I get my products up and running again? I really need to get the plug-ins running again right away.

Thanks,
Kip

08/07/2013
9:39 am
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Harbs
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Hi Kip,

 

I think we resolved this by email.

These issues are usually caused by the wrong plugin being installed or trying to install on multiple machines or InDesign installations.

08/08/2013
5:22 am
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Jonathan
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Hi,

 

I am having the same problem. I had the trial of World Tools installed but then went and bought a license when this ran out.

 

I bought two licenses, installed mine and then the other on the second computer. The second computer works fine but mine doesn't.

I get the error message:

 

oops! one of two things may of happened:
1) after starting InDesign, no InDesign document has been opened.
2) World Tools has not been licensed and trail has expired.

 

I wondered if the reason there was an is beacuse I had the plug-in already installed?

 

I have responded to an email you sent me, but I need this sorting urgently.

09/09/2013
4:58 am
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mrteeps
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I recently switched from using Indesign on one computer to a new computer and I too need to transfer my licence. How do i go about doing this?

10/14/2013
1:49 am
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Harbs
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Contact support

05/25/2017
11:36 pm
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ladabra
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also need this

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