world tools pro plug-in license unable to activate in Indesign 2014 General Discussions Forum

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world tools pro plug-in license unable to activate in Indesign 2014
06/21/2015
11:01 pm
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09/23/2012
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We having problem with Adobe CC 2014 Indesign was unable
to detect the purchased license even after we login to worldtool pro plug-in
from the Indesign itself. It's still showing trial expired and user unable to
use it. Please help to look into this issue asap.

Previously the user using trial version. After that we managed to activate it with license upgrade purchase from CS6 to CC2014. Now it's showing trial expired even we already login from the dasbboard.

 

Already email support but no response so far since last week.Frown

Regards,

Lucas Tan

06/24/2015
9:00 pm
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Alright finally the helpdesk attended and responsed to my email.

Now trying to find out the root of the cause. 

07/01/2015
5:32 am
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I managed to
resolve the issue by re-install the relevant fonts use to create composite font1,2
& 3. I tried to re-install Indesign CC 2014 and worldtool pro plug-in as
well.

After that
remove all the existing composite font 1,2, & 3 from the worldtools pro
editor and re-create it again. Finally user able to see the created composite
font1,2 & 3 when they try to replace or find the font from Indesign which
is previously suddenly disappeared and not showing.

Hope this solution
help for the rest who encountered similar issue.

This issue
happened to the specific computer only and it’s not Indesign working file issue. 

So it's something to do with the computer font but the weird thing is worldtools Pro plug-in still showing demo version although we already login with valid license.

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