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World Tools Panels not showing
09/06/2011
7:48 am
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Adrian
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Installed latest Mac trial version of WTP for 5.5 twice. No ME/CJK panels on either occasion. Any ideas?

09/06/2011
7:53 am
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Harbs
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OK. We ruled out bad InDesign prefs.

 

First question: What OS are you using?

09/06/2011
7:59 am
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Adrian
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Mac OS X 10.6.8

27" iMac, Intel Core 2 Duo

09/06/2011
8:00 am
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Harbs
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Here's two things to check:

 

1) Look in /Library/Application Support/Adobe/CS5ServiceManager (or CS5.5ServiceManager for CS5.5)/extensions Do you see the folder shown?

Image Enlarger

 

2) Try trashing the CSXS prefs file located at this location: ~Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref

09/06/2011
8:12 am
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Adrian
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Yes, folder is there and have trashed file.

09/06/2011
8:17 am
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Harbs
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Didn't help?

09/06/2011
8:25 am
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Adrian
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Unfortunately not, but didn't automatically create a new pref file either.

The version installed is 'World Tools CS5, Version2'

09/06/2011
8:29 am
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Harbs
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Hmm…

I don't think I've ever encountered this with World Tools.

The panels don't show up in your Windows > Extensions menu do they?

Are you using an English version of InDesign?

09/06/2011
8:36 am
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Adrian
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No and yes.

As I said, I am fairly new to InDesign, so is there anything else I could have done wrong, or am I going to end up a lost cause :-(

09/06/2011
8:42 am
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Harbs
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I'm not giving up just yet... Wink

 

Can you list the folders you see in this folder? /Library/Application Support/Adobe/CS5ServiceManager/extensions?

What about [User]/Library/Application Support/Adobe/CS5ServiceManager/extensions?

09/06/2011
8:51 am
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Adrian
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Adobe Mini Bridge CS5.1

BuzzwordAccessBundle

com.adobe.csxs.tou

ConnectionsHome

ConnectionsHomeOMBackend

ConnectionsHomeSignIn

CSReviewBundle

FolioBuilderBundle

FRIO

KulerPanelBundle

MYMESSAGES

OverlayCreator

SearchForHelp

SiteCatalyst NetAverages

STORY

ToolhintsBundle

World Tools Plus

....and nothing in the other folder.

09/06/2011
9:09 am
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Harbs
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That looks right.

One more question:

Are you using an account with Admin privileges?

09/06/2011
9:19 am
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Adrian
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I certainly am.

09/06/2011
9:27 am
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Harbs
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The only other thing that comes to mind is that maybe the extension signature is not valid on your machine somehow.

I'll send you a package of the panels with a new signature. Maybe that will help.

It'll probably take a few hours though...

09/06/2011
9:34 am
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Adrian
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Thanks for all your help.

I am managing to work with the plug-in without those panels, but it would be nice to have it working properly.

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