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Bought license, now World Tools won't work

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Bought license, now World Tools won't work

03/05/2012
5:52 pm

dbrown

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Forum Posts: 0

Member Since:
03/05/2012

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Hi -- hoping you can help.

I had a demo of world tools pro installed, expired.

I bought a license for world tools.

Removed the plug-ins for WT Pro

Installed World Tools

Activated the license.

Now none of the Tools work. In-Tools menu items are grayed. Panel buttons non-functional. Occasional error messages saying that I haven't bought a license.

A bad outcome so far. Suggestions?

Thanks,
David

03/06/2012
3:03 am

Harbs

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Forum Posts: 201

Member Since:
12/19/2010

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Hi David,

There's probably some gremlins left from WT Pro.

On Windows it should be uninstalled using the un-installer.

On Mac it should be un-installed by removing the following folders:

[InDesign]/Plugins/Rorohiko

[InDesign]/Plugins/In-Tools

[InDesign]/Scripts/In-Tools/startup scripts/InstallDashboard.jsx

[Boot Volume]/Library/Application Support/Adobe/CS[x.x]ServiceManager/extensions/WorldToolsPlus (or WorldToolsBasic)

I responded to your email as well.

Harbs

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