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inDesign CC crashes when updating document headers
04/03/2014
2:23 pm
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CCDW
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04/03/2014
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Huy guys, running the latest Power Headers with Indesign CC on Mac.

 

Have added a variable in my header, I can see the variable name ok, but it's unitiated. So, I press Update Document Headers and after a few seconds InDesign crashes - just before it goes down there is a Power Header dialog box showing a progress bar, as it gets to the end InDesign crashes.

 

At first I thought there may be something wrong with my doc, but same thing with a new doc.

 

I tried reinstalling Power Headers but same result.

 

Guessing I'm doing something wrong.

 

Any pointers for me?

 

OSX Mavericks, InDesign CC (V9) with all latest CC updates.

 

Many thanks,

 

Chris

04/04/2014
1:49 pm
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CCDW
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Does anybody know if this software is still supported?

 

I've sent the vendor an email and posted here, but no response. 

 

Wouldn't mind so much if this was just a bug, but I've yet to see the 'software' work at all. 

 

Guess the next step is to make a claim on my CC.

04/07/2014
2:11 pm
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CCDW
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Thanks for your help Harbs - working perfectly now.

 

FYI everybody else - this was an Adobe CC issue. CC told me my Indesign was up to date, but it wasn't. Once I'd uninstalled and reinstalled, Power Headers worked flawlessly.

04/09/2014
9:37 am
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Harbs
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Just to follow up here:

 

Most of In-Tools plugins for CC require a minimum version of 9.2.0 to function properly. You can verify your version by Command/Control clicking on "About InDesign". The dialog has lots of fine details about the installation including the exact build number that's installed.

 

Harbs

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